FAQs
Orders & Shipping
How long does shipping take?
We dispatch orders as quickly as possible so you can get back to training sooner. Delivery times vary depending on your location, and you'll receive tracking details as soon as your order has been shipped. For full delivery information, visit our Shipping Policy.
Do you offer free shipping?
Yes. We offer free standard shipping Australia-wide on eligible orders over the advertised minimum spend. Visit our Shipping Policy for the latest shipping rates and thresholds.
Can I track my order?
Absolutely. Once your order has been dispatched, you'll receive an email with your tracking details so you can monitor your delivery.
Can I change or cancel my order?
If your order hasn't been packed or dispatched, contact us as soon as possible and we'll do our best to help.
Products & Supplements
Which protein is right for me?
It depends on your goals.
- Whey Protein – Everyday recovery and muscle growth.
- Whey Isolate Protein – Lean muscle and lower carbohydrates and fat.
- Vegan Protein – Dairy-free and vegan-friendly.
- Collagen Protein – Supports connective tissue, skin, hair and nails.
Read our Complete Guide to Protein Powder for more information.
What's the difference between Whey Protein and Whey Isolate?
Whey Isolate is more highly filtered and typically contains a higher percentage of protein while being lower in carbohydrates and fat compared to standard whey protein.
Is creatine safe?
Creatine monohydrate is one of the most extensively researched sports supplements available. When used as directed, it has been shown to be safe for healthy adults.
Do I need a pre-workout?
Not necessarily.
Pre-workout supplements are designed to support energy, focus and workout performance. Whether you choose to use one depends on your goals, training style and stimulant tolerance.
Which pre-workout should beginners choose?
If you're new to pre-workouts, we recommend starting with a Non Stim before progressing to a High Stim Pre Workout.
What supplements should beginners start with?
Most beginners don't need a huge supplement stack.
A simple foundation often includes:
Gym Apparel & Accessories
How do I choose the right lifting belt?
Your choice depends on your training style.
Our Pro Leather Lifting Belt provides maximum support for heavy lifting, while the Dual Heavy Duty Lifting Belt offers excellent everyday support with greater flexibility.
Do I really need lifting straps?
Lifting straps can help if your grip fails before your back or legs during pulling exercises like deadlifts and rows.
When should I wear wrist wraps?
Wrist wraps are commonly used during exercises such as bench press, overhead press and front squats to provide additional wrist support.
Are your clothing sizes true to size?
Most Muscle House apparel fits true to size. We recommend checking the size guide on each product page before ordering.
Returns & Payments
What payment methods do you accept?
Muscle House accepts a range of secure payment options, including major credit cards, PayPal, Afterpay and other payment methods available during checkout.
What if I receive a damaged item?
If your order arrives damaged or incorrect, please contact us as soon as possible so we can resolve the issue quickly.
Can I return my order?
Please refer to our Returns Policy for complete information about returns, exchanges and your rights under Australian Consumer Law.
About Muscle House
Why choose Muscle House?
We're more than an online supplement store.
Muscle House was built to support Australians who are committed to becoming stronger, healthier and more confident. We carefully select premium products from trusted brands and back them with honest advice, fast shipping and genuine customer service.
Whether you're stepping into the gym for the first time or chasing your next personal best, we're here to support your journey.
Do you only cater to bodybuilders?
Not at all.
Our products are suitable for anyone pursuing an active lifestyle, including gym-goers, athletes, runners, tradies, team sport athletes and everyday Australians looking to improve their health and wellbeing.
How can I contact Muscle House?
If you have any questions about your order or need help choosing the right product, contact our friendly team via email (contact@musclehouse.com.au) or through the contact form on our website.
